Can Hotels Hold Your Luggage

Can Hotels Hold Your Luggage – Did you leave your bag at the hotel reception after checking out? If luggage is stolen you can be left out of pocket by the insurance company

Most tourists will leave their luggage at the hotel reception after checking out, so they can spend the rest of their holiday without the hassle of carrying heavy bags.

But where and how you leave your suitcase can affect whether or not it’s covered by your insurance if it’s stolen.

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And as one British family discovered after their possessions went missing from the front desk of the Turkish hotel they were staying at, you might be broke.

Ann, Paul and Tyler Arrowsmith (pictured) from Staffordshire spoke about a trial they had on an episode of the BBC’s Rip Off Britain in September 2013.

At the end of their stay, the Archers decided to enjoy the rest of the day at the beach – leaving their bags at reception (archive photo).

Ann, Paul and Tyler Arrowsmith from Staffordshire appeared on an episode of the BBC’s Rip Off UK in September 2013 to talk about an ordeal they have been through.

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The family traveled to Turkey for a luxury holiday at a five-star hotel with tour operator Thomson.

At the end of their stay, they decided to check out and spend the rest of the day at the beach.

According to Anne, the hotel told her that it was okay to drop them off to the left of reception and that there would be a bellman who would “organize the bags and make sure they got on the right bus”.

According to Anne (pictured), the hotel told her it was okay to leave them to the left of reception.

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After spending a day at the beach, the archers return to their hotel to find that their luggage has gone missing.

Despite their Thomson holiday’s best efforts, the family is forced to return home in their wet beach clothes.

But although the family were confident they could claim through their travel insurance up to £3,000 worth of lost items, including clothing and gadgets, they found their situation was not covered by their policy. 🇧🇷

According to the fine print on the policy, the luggage was ‘disregarded’ for not being in the possession of an ‘authorised person’.

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The family was unable to claim any compensation through their insurers after their bags went missing (file photo).

If you discover that your luggage has gone astray, it might not be too late to try to recover your loss (archive photo).

However, insurers said the family might reconsider their decision if they could prove that the bags were left in a safe enough place, which unfortunately the archers were unable to do in this case.

Thomson sent the family £50 as a goodwill gesture, but it still left the family seriously short of money.

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A Thomson spokesperson said: “Following an investigation in 2013, we advised Mr. . .

‘Incidents of this nature are extremely unfortunate, and we encourage customers to avoid leaving items unattended as much as possible.’

Travel supermarket Bob Atkinson told MailOnline Travel: ‘Essentially, if you leave your bag anywhere, it’s a risk you take.

‘With a hotel etc liability will be everywhere and most will probably say you leave your belongings at your own risk. This also applies to items such as staff lockers or lockers. 🇧🇷

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Hotels do not accept any liability for bags, but Atkinson says this varies from hotel to hotel.

He added: ‘How insurers view it, whether they consider it safe or not, varies.

‘Basically, you should read the fine print on your policy and, if in doubt, check with them over the phone. There will be limits on the value and exclusions of your bags and there will be limits on where and how you can store your bags. 🇧🇷

“There are times when we have time to kill before heading to the airport or our next destination, so we leave our bags in the care of the hotel reception. When we do, they are usually kept in a secure hotel room.

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Sometimes, maybe because the security isn’t very good or the administration gets confused between the same type of cases, it can make the bags “disappear”.

‘In that situation, you can claim your travel insurance, but when they find out the facts, they might say the loss lies with a hotel’s insurer. I know where this happened and luckily tourists were able to settle their damage claims through this insurance

“Some hotels sometimes refuse to deal with claims, but the simplest thing is to ask for details from the insurer or go straight to the office to get these details.

‘Whatever you do, at the time of your loss, make sure you make a note of your complaint with the hotel and keep a copy. If you are dealing with a small hotel and they refuse to help you, you can always complain to the council site, which will have details of the hotel license and perhaps insurance.

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‘Don’t forget you can always take an EU hotel to your local small claims court under EU regulations and claim up to €2,000; If you do have to take action, this will be the cheapest and simplest way to deal with it if you are unable to resolve your loss through negotiation with the insurer.

‘Also remember that if you have legal problems, you may find that your own travel insurance can cover legal costs and help you resolve the issue without having to resort to legal action.’

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Dmg media Contact Us As the Leadership Team Advertise With Us Contributors Work With Us Terms Don’t Sell My Information CA MailOnline Privacy Policy and Privacy Notice About Cookies We’ve all been there. Either your flight lands early in the morning or leaves late at night. In both cases, you are faced with the dilemma of storing your luggage all day or letting your hotel or Airbnb store it for a few hours.

Hotel luggage storage availability depends on each hotel’s luggage storage policy. If you’re lucky, you can leave your luggage at the hotel before check-in or after check-out. Even if you’re not a guest, some hotel porters are happy to store your luggage for a substantial tip. This can be a win-win situation.

Most large hotels allow you to leave your luggage Although some smaller establishments offer luggage storage at the hotel prior to check-in, it is always best to inquire about luggage storage when booking.

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Larger hotels may allow you to store your luggage at the hotel after check-out But some hotels charge a fee to store luggage after check-out It may be better to just book an extra night

Travelers often ask, “Will the hotel store my luggage even if I’m not there?” The answer is usually “yes”. Hotel porters will usually agree to store your luggage for a tip Please note that this arrangement is informal While hotel staff can find a safe place to store your bags, busy porters will not be able to constantly monitor your bags.

When you plan to arrive early, you should find out as soon as possible if your Airbnb allows early checked bags. If your Airbnb is not booked after you, you can store your luggage after you check out. Airbnb’s advance bag drop is rarely available for high-turnover rentals

Most hotels operate a store at your own risk policy Hotels may also require you to sign a liability waiver before storing your bags And sometimes hotel luggage rooms look like they’ve been affected by the zombie apocalypse A mountain of almost identical bags are seen stacked on top of each other The clerk is multitasking and fails to properly monitor the hotel’s luggage hold It is not uncommon for items to be damaged or destroyed Sometimes hotel guests even leave with the wrong bag

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Fortunately, travelers today have hotel luggage storage options. Offers safe, affordable, and convenient luggage storage at over 1,000 locations in over 200 cities worldwide. For a small flat fee per bag per day, you can store your luggage in a secure Stashpoint location. offers passengers

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