Can A Hotel Give Out Guest Information To Police

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Can A Hotel Give Out Guest Information To Police – Motel 6 provided guest information to immigration, lawsuit claims: Bilateral Motel 6 trained new employees and told agents to provide guest lists to agents without requiring search warrants, Washington attorney general sues I argued.

Washington State Attorney General Bob Ferguson announced at a press conference in Seattle on Wednesday that his office is suing Motel 6. Elaine Thompson/AP Hide caption

Can A Hotel Give Out Guest Information To Police

Can A Hotel Give Out Guest Information To Police

Washington Attorney General Bob Ferguson announced at a press conference in Seattle on Wednesday that his office is suing Motel 6.

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Washington State Attorney General Bob Ferguson filed a lawsuit against Motel 6 on Wednesday, accusing motel employees of providing thousands of guests’ personal information to immigration.

Ferguson told reporters that employees of the National Budget chain leaked the names, dates of birth, driver’s license numbers, license plate numbers and room numbers of more than 9,000 guests to U.S. Immigration and Customs Enforcement agents. The agent had no warrant.

The lawsuit, filed in King County Superior Court, says the actions of motel employees, all of which are Puget Sound area and company-owned facilities, violate state consumer protection laws.

The Supreme Court in Washington ruled that guest registration information is private, and Motel 6 violated the law whenever it provided personal information, Ferguson said.

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“In September, Motel 6 issued a directive to all of its 1,400+ locations, clarifying that they are no longer voluntarily providing daily guest lists to the Immigration and Checkpoints Authority (ICE). ” 6 takes this matter very seriously and will continue to do so. to fully cooperate with the Office of the Attorney General,” the company added.

The Washington attorney general’s office has launched an investigation after reports that employees at two Motel 6 locations in Phoenix, Arizona, provided guest information to immigration.

In September, Phoenix News Times reporter Antonia Farzan uncovered stories of motel employees handing over guests’ personal information to federal authorities after overnight audits.

Can A Hotel Give Out Guest Information To Police

“We got a hint that this was happening and started talking to local immigration attorneys and hearing from people that it was definitely a trend. They didn’t really know what was behind it.” At that point, we looked at the court records. And were able to confirm that there was a pattern going on. And it turns out that at least 20 people that we know of were picked up at two Motel 6 locations in Phoenix.”

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Officials in Washington state said at least six hotels in the state regularly provide guest lists to ICE, which has led to the detention of at least six people suspected of staying illegally. .

Ferguson said his office is investigating whether 15 other Motel 6 locations operating as franchises may have leaked similar personal information.

ICE spokeswoman Yasmeen Pitts-O’Keeffe said Wednesday that authorities have received “viable enforcement tips from a number of sources” but discussed potential interactions with Motel 6. Refused to engage in highly dangerous and illegal businesses, including human trafficking and smuggling. “The agency has not been named as a defendant in the lawsuit.” Great Communications has demonstrated its ability to handle worst-case scenarios, especially during times when COVID-19 (coronavirus) is spreading widely and shaking the hospitality industry. It is important for hoteliers to up their communication game to instill trust and confidence in their guests. With ‘social distancing’ on everyone’s lips, it is important for hotels to incorporate this much-hyped concept into their communication style. That said, messages from hotel guests are still needed for coronavirus communication.

SMS has an open rate of 98% compared to only 20% for emails. It turns out that people pay more attention to text than email, making it a more effective way to reach others. Again, the average person only takes 90 seconds to respond to a text message, which is much longer than the average 90 minutes it takes to respond to an email. About 80% of consumers prefer to communicate with businesses via text, and 90% of text messages are read within 3 minutes of receiving them.

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Make sure you handle text messaging as well to make communication stronger while keeping up the mail game. As mobile phones become more convenient, it’s the most preferred mode of communication for guests. can be seen as And above all, in the era of COVID-19, hotel guest messaging can practice social distancing through perfect communication. By doing so, we provide excellent guest service and thereby ensure the safety of our guests and hotel staff.

In a way, hotel guest messaging has the power to build guest trust and confidence.

For faster communication. While you’re still sending emails, find ways to shorten those emails and send them to your visitors as text messages.

Can A Hotel Give Out Guest Information To Police

Below are some examples and templates under each category to guide you in effectively using hotel guest messages for your coronavirus communications.

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“Thank you for choosing us. We look forward to your booking with *hotel name* from *arrival date* to *departure date*. We have also implemented some behavior modification measures, Please see the *URL* (or check your email) for more information.

[Note: Rather than asking visitors to check their emails, it is most practical to create a dedicated hub page on your website with COVID-19 information and precautions and text the URL to it. ]

This message not only welcomes guests, but also lists house rules, Wi-Fi passwords, parking information, and other information related to COVID-19. Again, use this message to tell your guests how to use your hotel’s guest messages.

“Hello, *First Name* Welcome to *Hotel Name*! Click on the *URL* for complete information on our house rules, Wi-Fi passwords, breakfast, and more information regarding COVID-19. We’ve made it mandatory. Get a guide, to follow your guests, and practice social distancing to make it easy to order by text message and have it delivered to your room. You can rest easy. are!

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This helps you to know what your visitors are doing or what they need.

“Thank you for choosing to be with us.

It’s time to say goodbye to your guests and find out how their stay was. You can also ask for feedback on the overall service and suggestions for other initiatives to be implemented in the future.

Can A Hotel Give Out Guest Information To Police

“Thank you for trusting us and sticking with us through these difficult times. Thank you for sharing*. See you soon!

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“Hello *name.* I hope you are safe! We have developed some special services and upgrades to help you beat the stress of Corona and make your future more vibrant. Guess what? All at a reliable rate. Click the *URL for more information.”

“Hello *name* Looking to relax and de-stress while the coronavirus pandemic continues? Forgotten? Well, you can enjoy a vibrant and relaxing stay during self-isolation for a fraction of the price. Enjoy! Click *URL* for more information.

“Hello *name*. Thank you for choosing us. Please see *URL* for more information.”

2. Web chat messages can also be converted to text messages and sent, enabling smooth and instant communication. General messages for domestic travelers for stay. 4. General message for clarification.

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“Hello *name*. Your safety is of utmost importance to us and keeping in mind the concept of social distancing, we have taken some precautions and safety measures to ensure the health of our guests. What is implemented?

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