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Can A Hotel Charge You After Check Out
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With travel picking up after the pandemic, many consumers are looking to stay in hotels. Although most hotels are pleasant, there are negative experiences.
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For example, reader Jeff ran into a problem. He writes, “The local casino hotel gave me a room and I had to use a credit card for a $250 deposit. Then I looked at my credit card statement and they charged me $750 on my card. They said I smoked in the room I didn’t smoke. Sure, no one smoked in the room. Is it legal for them to pay more than the deposit? Is this a common scam in the hotel industry?”
It is not uncommon for hotels to charge you for damages after your stay. Elliott Advocacy, a consumer advocacy organization, reports that this is a growing trend in the franchise hotel sector. The company says that recently it has received more complaints from guests who say they were hit with multiple charges without any evidence after their stay.
If you have a card at a hotel, it should only be charged to you for damage that occurred during your stay. The hotel must inspect your room after your stay to determine the condition and pay for expenses such as cleaning or damage caused by your pet.
If you want to avoid unexpected hotel expenses, a good practice is to check your room at check-in to make sure that previous guests have not caused any problems. For example, look for any stains, bed bugs or broken furniture. And if you find something, make a note with the hotel staff to clean it up in advance.
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This is because the hotel will hold you responsible for any property damage, stains or even odors immediately after your stay. And that’s why you shouldn’t smoke in a smoking room. If hotel staff smell tobacco smoke, they can hold you accountable. Even if you are in a room that allows smoking, the hotel may charge you for smoking on the sheets, carpets or furniture.
According to CLC Lodging, a company that facilitates hotel reservations for businesses: “Exhausted from travel, you may be tempted to throw your bags in the door and fall into bed, but it’s important to check in before you go home. skip your temporary. dig. . Brief inspection of your room is important to ensure that you are not paying for pre-existing problems.”
Jeff, your first course of action, as in all cases where you are not responsible for a credit card, is to follow up with the hotel manager to file your case and request a refund. If someone below is unable to resolve your issue, you should escalate it to someone who has the authority to resolve your issue.
If the hotel insists that you pay for the damage, you should dispute it with your credit card. The Fair Credit Billing Act covers situations where there have been billing errors that cover this type of situation. To use this option, you must write to the card issuer at its address for “billing inquiries” (not the address you send your payments to) within 60 days of receiving a “billing error” statement.
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Make a statement of your case and send any supporting documents by certified mail. After that, the issuer of the card should consider this issue and come to a conclusion.
You can also file a complaint with your attorney general or consumer protection agency.
There seems to be an increase in the number of hotels requiring guests to pay for damages related to their stay. If you want to avoid such a situation, it is a good idea to check your room after check-in and alert the hotel of any discrepancies.
If the hotel asks you to compensate for the damage and you do not agree, try to solve this problem with the management. If that doesn’t work, you should discuss it
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